We process orders within 1-2 business days. Standard shipping typically takes 5-7 business days, while expedited shipping options are available for urgent needs. All orders are carefully packaged to ensure your medical supplies arrive in perfect condition. You'll receive a tracking number via email once your order ships.

We offer a 30-day return policy on most unopened, unused medical supplies in original packaging. For opened or used items, returns may be accepted on a case-by-case basis depending on the product type and condition. Exchanges for different sizes or models are available within 60 days. Please contact our customer service team to initiate a return or exchange.

Yes, all our medical supplies meet or exceed FDA standards and relevant industry certifications. We source products exclusively from reputable manufacturers who maintain strict quality control standards. Each product is inspected before shipment to ensure it meets our high standards for safety and functionality. We provide detailed product specifications and certifications upon request.

We accept most major insurance plans, Medicare, and Medicaid for eligible products. To verify coverage for a specific item, please contact our billing department with your insurance information. We can often bill your insurance directly, minimizing your out-of-pocket costs. Our team is experienced in navigating insurance requirements and can assist with pre-authorization if needed.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and bank transfers. All transactions are processed securely using industry-standard encryption. For large orders or bulk purchases, we also offer financing options and net payment terms for qualified customers. Contact our sales team for more information about payment plans.