We're Here to Help
Find answers to common questions about our medical supplies, ordering process, shipping, and customer support. If you don't find what you're looking for, please don't hesitate to contact our team.
Get in touch
help@carolinamedicalsupplies.com
The average response time is 24 hours.
Our customer support operates from Monday to Friday, between 9:00 AM and 4:00 PM.
We offer a comprehensive range of medical supplies, including mobility aids, wound care products, and home health care equipment. All our products are sourced from trusted manufacturers and meet industry standards for quality and safety.
We are currently working toward accepting insurance. At this time, we offer cash and card payment options for all purchases.
Most orders ship within 1-2 business days. Standard shipping typically takes 5-7 business days, while expedited shipping options are available for urgent needs. We provide tracking information with every order so you can monitor your delivery status in real-time.
We offer a 30-day return policy on most items in their original, unused condition. For medical devices and supplies that have been opened or used, please contact our customer service team to discuss options. Exchanges for different sizes or colors are typically processed at no additional cost.
Absolutely! Our knowledgeable customer support team is available to help you find the right products for your needs. Whether you need guidance on sizing, features, or product selection, we're happy to provide personalized recommendations. Contact us via email, phone, or live chat during business hours.